Helping you Succeed through Technology Solutions

When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model. 

DCloud Voice has been a key factor of our Business Continuity and Risk Management Plan at the JSA Group as we successfully navigate the COVID-19 lockdown.  The seamless ability to route calls remotely to our home-based team has been vital in maintaining service delivery standards to our clients at such a critical time.

Both our team and customers are spread across the East Coast of Australia, so it was critical for us to not only enable our roaming workforce to effectively work from any location but to also ensure reliable lines of communication were available at all times to connect with our customers.  

We worked closely with the Diamond IT team to scope and implement the most effective solution to upgrade our telephony platform to the cloud.

Diamond IT has helped us to better understand the risks associated with cybercrime. Through their network analysis and robust training, we have been able to ensure we are operating under a best-practice cybersecurity strategy. Diamond IT is extremely knowledgeable and we found them great to work with. We had an agreed project timeline and Diamond’s Technology Consulting Manager was responsive and committed to achieving the set timeline. We would happily work with Diamond IT again in the future.

RaRMS engaged Diamond IT in 2019 to develop and implement a database integration tool. The integration tool automated the process for importing clinical notes from Healthdirect Australia’s after-hours GP service into the patient database used by RaRMS. We found the Diamond IT Project team to be very knowledgeable, capable, great to work with, and committed to achieving the project timeline. We’d happily work with Diamond IT again for any Project requiring similar database expertise.