Technology Solutions for Our Customers
Managed IT Services
We help you enhance your business performance through proactively aligning your IT environment to industry best practice. Our world class service desk provides excellent technical support, while our monitoring systems provide you peace of mind.
Technology is evolving rapidly. Whether you’re accessing it in the Cloud, at your premises or on a mobile device, you need a stable and secure infrastructure platform.
More than ever businesses are looking to improve efficiency and make the right decisions at the right time.
Today you can gain insights that help aid decision making, provide a better customer experience, unlock productivity gains and reduce costs.
With Diamond IT… it’s personal. You're not "just a number". Our Business Analysts get to know you. They immerse themselves in your business to deeply understand how you operate. So, they get to understand what you’re trying to achieve and why…
What Our Clients Say
When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model.
DCloud Voice has been a key factor of our Business Continuity and Risk Management Plan at the JSA Group as we successfully navigate the COVID-19 lockdown. The seamless ability to route calls remotely to our home-based team has been vital in maintaining service delivery standards to our clients at such a critical time.
Both our team and customers are spread across the East Coast of Australia, so it was critical for us to not only enable our roaming workforce to effectively work from any location but to also ensure reliable lines of communication were available at all times to connect with our customers.
We worked closely with the Diamond IT team to scope and implement the most effective solution to upgrade our telephony platform to the cloud.
Diamond IT has helped us to better understand the risks associated with cybercrime. Through their network analysis and robust training, we have been able to ensure we are operating under a best-practice cybersecurity strategy. Diamond IT is extremely knowledgeable and we found them great to work with. We had an agreed project timeline and Diamond’s Technology Consulting Manager was responsive and committed to achieving the set timeline. We would happily work with Diamond IT again in the future.
RaRMS engaged Diamond IT in 2019 to develop and implement a database integration tool. The integration tool automated the process for importing clinical notes from Healthdirect Australia’s after-hours GP service into the patient database used by RaRMS. We found the Diamond IT Project team to be very knowledgeable, capable, great to work with, and committed to achieving the project timeline. We’d happily work with Diamond IT again for any Project requiring similar database expertise.
Diamond Cloud (DCloud) Voice is a flexible unified communications solution that connects you to your customers from an IP desk phone, mobile device, PC or laptop from anywhere via the internet, whether you are in the office, at home or on the go.
This unique solution includes Diamond IT's Managed Services for Business Communications, providing you with complete peace of mind.
Cybersecurity Health Check
With pressures on organisations to keep company data safe from cyber criminals it is becoming increasingly important to protect your networks and ensure user compliance.
Diamond Cybersecurity Health Check has been designed for organisations that are unsure of how well they are placed to defend against cyberattacks and manage the business risks associated with a data breach.
Diamond Internet and Networks (DNet) provides you access to Internet and Private network services from major carriers.
Diamond IT provides the personal customer service you need at no extra cost.
Awards & Certifications
We are honoured to have been recognised over the years for our capabilities and solutions. Including being ranked in the Top 10 Managed Service Providers in Australia, 3 years in a row and recognised as an Australia-wide finalist, 4 years in a row, in the prestigious ARN Industry Awards.
Diamond has also won numerous other awards including some internationally. See more…