Where do we work?
Our mission is to help you succeed. We aim to do this wherever you are.
Most of our customers have their head office in Newcastle, the Hunter Region, Central Coast or Sydney, but we provide service on a daily basis to people all over Australia.
Contact UsWhere can we support you?
Our core regions are the Hunter, Central Coast and Sydney. These areas are where Diamond IT has employees permanently available. Most of our customers have a head office in these areas including Sydney, Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, the Hunter Valley and the NSW Central Coast.
However, we support customers with sites outside of our core areas all over Australia on a daily basis. This includes major cities such as Melbourne, Perth, Brisbane as well as regional areas. Regardless of where a customer is we can support them using remote technologies which saves time and reduces cost. When an onsite visit is required outside of our core areas we will attend site directly or via our trusted partner network.
How do we support customers remotely?
We service customers who are between 4 metres to 4000 kilometres away from Diamond IT. Regardless of where they are, it’s faster to help them remotely. When we need to have someone onsite we will. This will either be a Diamond IT employee or someone from our national partner network, but most support is done remotely. In fact our service desk systems show that we perform over 99% of support in this manner.
Find out more Contact Us TodaySolution Spotlight
Technology Optimisation
Technology Optimisation (TechOps) is about aligning the design and configuration of your IT infrastructure with best practice.
Our TechOps customers experience less technical issues and a more secure environment.
Business Technology Managers
Our Business Technology Managers (BTMs) work closely with our customers to develop a deep understanding of their business. They help customers understand technology trends and risks and how to get the most from their technology resources.
IT Support Desk
Our large talented team keeps thousands of people productive on a daily basis because we are well resourced, we respond and resolve issues quickly and we’re available 24/7 for critical issues.
We are Here to Help you Succeed...
Diamond is passionate about our customers and technology. What sets us apart is we align technology solutions to business goals.
Let's Talk Today