Incident Management helps keep people safe and reduces risk within your organisation
Manual Incident Management processes can be complex and difficult to administer.
Automation can ensure process compliance and save time and confusion.
Contact Us Today What our Clients SayWhy is an automated incident management system so important?
Incident management represents a critical function within your organisation. It can be complex and challenging involving variables such as severity, police involvement, bodily harm, hearsay and more.
Implementing an automated incident management system can provide you with an easy-to-use interface to record and track incidents effortlessly and accurately. These systems can also provide automatic notifications to appropriate authorised people within your organisation.
A reliable system can help minimise disruption to your operations and reduce the potential of human error.
What our Clients Say
How does our process work?
Our collaborative approach starts with understanding your processes and challenges when managing incidents. We emphasise early delivery of functionality and regular customer reviews to retain design flexibility and alignment with the needs and objectives of your organisation.
Maintaining good ongoing customer relationships creates a virtuous circle that supports regular release of enhancements, keeping your systems relevant to the changing business environment.
Contact Us TodayAutomated Incident Management Solutions
Diamond IT can automate processes using a selection of mainstream technologies including Microsoft Azure, Microsoft Flow, Dynamics 365, PowerApps and SharePoint. We can customise solutions that:
- Digitise your organisations manual process to become automated workflows that meet defined business rules
- Ensure authorised internal and external parties are informed and able to provide input
- Provide an easy to use interface to oversee the status of incidents
Ultimately the automation of your Incident Management processes will help keep people safe and reduce risk within your organisation.
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Diamond is passionate about our customers and technology. What sets us apart is we align technology solutions to business goals.
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