Why is an automated incident management system so important?

Incident management represents a critical function within your organisation. It can be complex and challenging involving variables such as severity, police involvement, bodily harm, hearsay and more.

Implementing an automated incident management system can provide you with an easy-to-use interface to record and track incidents effortlessly and accurately. These systems can also provide automatic notifications to appropriate authorised people within your organisation.

A reliable system can help minimise disruption to your operations and reduce the potential of human error.

What our Clients Say

The time Diamond IT has invested in understanding our business and what we do, as well as the collaborative approach they take, has enabled Castle to put in place IT solutions that have solved a range of problems from the simple to the complex.

Zachary Herron, Manager of Disability Employment Services - Castle Personnel

Automated Incident Management Solutions

Diamond IT can automate processes using a selection of mainstream technologies including Microsoft Azure, Microsoft Flow, Dynamics 365, PowerApps and SharePoint. We can customise solutions that:

  • Digitise your organisations manual process to become automated workflows that meet defined business rules
  • Ensure authorised internal and external parties are informed and able to provide input
  • Provide an easy to use interface to oversee the status of incidents

Ultimately the automation of your Incident Management processes will help keep people safe and reduce risk within your organisation.

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