Introducing Mai-Wel

Mai-Wel offers a range of services for people with a disability in the areas of Living Options, Working Life and Lifestyle & Leisure, along with Support Coordination and Outreach Services to the Lower and Upper Hunter, Maitland and Port Stephens areas.

As a registered National Disability Insurance Scheme (NDIS) provider, Mai-Wel provides a range of disability support services that are varied to meet the goals and aspirations of each individual.

Mai-Wel is proud to have been one of the first disability organisations in Australia to gain Quality Assurance Accreditation and they continue to uphold the rights of people with a disability.

 

The Situation 

In addition to being a registered NDIS provider, Mai-Wel also delivers services, such as the Transition to Work scheme, through funding from the likes of the Department of Education, Skills, and Employment (DESE).

Mai-Wel’s ability to tender for renewals and new funding within the DESE stream is directly tied to compliance with the DESE Information Security Management System (ISMS) Scheme accreditation.

Additionally to DESE, other departments, such as the Department of Social Service (DSS) and Disability Employment Services (DES) Grant Agreements have also announced requirements in this area for organisations to adhere to.

With the requirements of this scheme continuing to evolve and become increasingly stringent, the Mai-Wel team identified the need for independent support in order to meet compliance.

Draft Placeholder Quote:

“Mai-Wel provides participants with a service that is supported by a commitment to best practice, and the safety and security of our community is our highest priority. The DESE ISMS Scheme is designed to protect sensitive information by focussing on people, processes and IT infrastructure, so it was important to us to find a technology partner who truly understood our business and could support Mai-Wel to navigate the accreditation journey.” – Tracey de Friskbom, CFO

The Solution 

To ensure Mai-Wel was able to continue serving their community through the support of critical funding, they engaged Diamond IT’s Business Technology Consulting team to support them to commence the DESE ISMS Scheme accreditation process.

To achieve the first aspect of DESE ISMS Scheme accreditation, known as the M2 gateway, providers such as Mai-Wel must submit a Statement of Applicability (SoA) for their ISMS and a self-assessment of their ISMS implementation status and compliance with ISO 27001.

Diamond IT’s approach to supporting Mai-Wel commenced with the completion of a detailed gap analysis to demonstrate its current security posture and compliance position.

This analysis was a critical step in uncovering the information required to then complete and submit the initial requirements for their DESE ISMS accreditation journey:

  • The scope of coverage.
  • The Statement of Applicability, including the review of over 700 risk controls.
  • The associated self-assessment report.

 

The Outcome

Diamond IT worked closely with Mai-Wel to submit the above-required documents, successfully passing what is known as the M2 gateway of the DESE ISMS Scheme in April 2022.

Draft Placeholder Quote:

“Without funding from DESE, the services we provide our community would be severely impacted. We value the guidance and expertise that the Diamond IT team has given us to ensure we successfully passed the first step of our DESE ISMS Scheme accreditation”.

Diamond IT look forward to continuing to support Mai-Wel in achieving the next gateways in the DESE ISMS accreditation process.

To find out more about how Mai-Wel support people with a disability to achieve their life dreams and goals, head to their website: https://maiwel.com.au/

 

How we can support you

Business Technology Consulting and Training

Business Technology Consulting and Training

With Diamond IT… it’s personal. You're not "just a number". Our Business Analysts get to know you. They immerse themselves in your business to deeply understand how you operate. So, they get to understand what you’re trying to achieve and why…

Read more >

Managed IT Services and Optimisation

Managed IT Services and Optimisation

We help you enhance your business performance through proactively aligning your IT environment to industry best practice. Our world class service desk provides excellent technical support, while our monitoring systems provide you peace of mind.

Read more >

Business Technology Managers

Business Technology Managers

Our Business Technology Managers (BTMs) work closely with our customers to develop a deep understanding of their business. They help customers understand technology trends and risks and how to get the most from their technology resources.

Read more >

Technology Optimisation

Technology Optimisation

Technology Optimisation (TechOps) is about aligning the design and configuration of your IT infrastructure with best practice.

Our TechOps customers experience less technical issues and a more secure environment.

Read more >

Stay Connected