Introducing R.W. Corkey & Co.
R.W. Corkery & Co. (RWC) is a leading provider of geological and environmental consulting services to the mining, quarrying and waste management industries in Australia and internationally. Working across the major commodities and a broad spectrum of industrial and construction materials, they provide high quality, objective and robust advice, reviews, assessments and reports.
Since their establishment in 1980, RWC has grown their team, expanding its presence across three locations including Sydney, Orange and Brisbane.
A growing team with increased technology needs
With a growing team of consultants working across different locations, proactive and reliable technical support is a necessity for RWC to remain connected and to provide quality advice and reliable services in line with their business objectives.
Prior to establishing a relationship with Diamond IT, RWC was engaged with a small IT services organisation and a large telecommunications provider.
Over time they outgrew the products and services offered by these providers and began experiencing frequent support and billing issues. With their requirements no longer being met, they began the search for a new technology partner.
RWC went to market looking for a partner that could provide holistic and proactive managed IT services and end to end telecommunications management. Above all a partner that truly understood their business goals.
“The Diamond IT team took the time to understand our business needs and were able to provide a solution that allowed us to engage support for our business mobiles, cyber security training, and IT support all within the one provider. They are a true partnership to our business”
– Nathan Fallowfield, Business Manager, R.W. Corkery & Co.
RWC went to market looking for:
- Holistic and proactive Managed IT Services.
- A partner that truly understood their business goals.
- Reliable and efficient services and support.
- End-to-end telecommunications management.
A ‘one-stop-shop’ partnership
Initially, RWC engaged Diamond IT to complete a review of their business mobile services with their telecommunications provider, to reduce the cost and complexity of their billing.
Since the initial engagement, the RWC team were notably impressed by the proactive support and expertise offered by the Diamond IT team. Within 6 months, RWC made the transition to Diamond IT’s Managed Services, allowing us to provide holistic support across their IT network.
Engaging Diamond IT’s Managed Services agreement offered peace of mind that the RWC network was proactively monitored and that reliable and timely support was available as needed.
Diamond IT’s proactive Technology Optimisation reports (included in Managed Services agreements) have provided the framework to discover further opportunities to protect and improve RW Corkery & Co’s strategic technology roadmap.
In 2021, the RWC team engaged Diamond IT’s Business Technology Consulting team for Cyber Security Awareness training. The focus of the training was to educate the team on the threats and attacks they are subjected to each day, giving them the tools and experience they need to identify and manage cyber threats to protect their organisation.
Diamond IT started the process with face-to-face training to all employees, with a focus on identifying the current threats targeting the consulting sector.
“It’s been great having expert technology partners that we can discuss a business situation with that has been a pain point and produce a solution to solve it, be it communication, collaboration, application, operational, security, or the ability to work from anywhere. We value that Diamond IT not only handle the ‘nuts and bolts’ of IT but also enable our overall IT strategy and technology optimisation.” said Nathan.
A secure and productive technology roadmap
Using Diamond IT as a single point of contact for all IT support has allowed RWC to boost their technology productivity and reduce downtime while enhancing their overall business performance.
“The Diamond IT team is very responsive and solve issues to let us get on with looking after our clients.
Quite simply, RW Corkery & Co’s partnership with Diamond IT has allowed me to focus on providing business improvement solutions, rather than having to devote time and energy to sorting out IT issues.” Nathan concluded.
Diamond IT looks forward to continuing to support RW Corkery & Co into the future.
To find out more about the suite of geological and environmental consulting services and high quality, objective and robust advice, reviews, assessments and reports the RW Corkery & Co team provide, head to their website: www.rwcorkery.com.au
How we can support you
Managed IT Services and Optimisation
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