Introducing RW Corkey & Co

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RW Corkery & Co is a leading provider of geological and environmental consulting services to the mining, quarrying and waste management industries in Australia and internationally. Working across the major commodities and a broad spectrum of industrial and construction materials, they provide high quality, objective and robust advice, reviews, assessments and reports.

Since their establishment in 1980, RW Corkery & Co have grown to have three offices located across Sydney, Orange and Brisbane and have over 18 staff.

 

The Situation

With a growing team of consultants working from different locations, proactive and reliable technical support is a necessity for RW Corkery & Co to remain connected and to provide quality advice and reliable services, in line with their business objectives.

Prior to establishing a relationship with Diamond IT, RW Corkery & Co were engaged with a small IT services organisation and a larger telecommunications provider.

Over time they outgrew the products and services offered by these providers and began experiencing frequent support and billing issues. With their requirements no longer being met, they began the search for a new technology partner.

These requirements included:

  • Holistic and proactive managed IT services.
  • A partner that truly understood their business goals.
  • Reliable and efficient services and support.
  • End to end telecommunications management.

 

“The Diamond IT team are a true partnership to our business. They understand our business needs, and their broad set of solution offerings have allowed us to engage support for our business mobiles, cyber security training, and round the clock IT management all within the one provider. They are our one-stop-shop for our technology strategy” – Nathan Fallowfield Business Manger, RW Corkey & Co

 

The Solution

Initially, the RW Corkery & Co team engaged Diamond IT to complete a review of their mobile services and arrangements to reduce the cost and complexity of their billing with their telecommunications allocated account manager.

Since the initial engagement, the RW Corkery & Co team were notably impressed by the proactive support and expertise offered by the Diamond IT team. Within 6 months, RW Corkery & Co made the transition to Diamond IT’s Managed Services, allowing us to provide holistic support across their IT network.

In 2021, The RW Corkey & Co team commenced Cyber Security Awareness training with Diamond IT’s Business Technology Consulting team.

The focus of the training was to educate the team on the threats and attacks they are subjected to each day, giving them the tools and experience they need to identify and manage cyber threats to protect their organisation.

Diamond IT started the process with face-to-face training to all employees, with a focus on identifying the current threats targeting the consulting sector.

Learn more about our Cyber Security Awareness Training

 

“Having a dedicated Business Technology Manager who is part of our business means that there is always active discussions around efficiency and continuous improvement. It’s an important part of our relationship and we value that Diamond IT not only handle the ‘nuts and bolts’ of IT but also enable our overall IT strategy and technology optimisation.”

 

The Outcome

Using Diamond IT as a single point of contact for all IT support has allowed RW Corkery and Co to boost their technology productivity and reduce downtime while enhancing their overall business performance.

Diamond IT looks forward to continuing to support RW Corkery & Co into the future.

How we can support you

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This unique solution includes Diamond IT's Managed Services for Business Communications, providing you with complete peace of mind.

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