Introducing Little Sisters of the Poor

Little Sisters of the Poor (LSOP) Oceania provides aged care services across Australia, New Zealand and the South Pacific, drawing inspiration from their foundress, Saint Jeanne Jugan who began serving people in need in 1839. 

LSOP’s mission is to contribute to the Culture of Life by nurturing communities where each person is valued, the solidarity of the human family and the wisdom of age are celebrated, and the compassionate love of Christ is shared with all. 

 

A true technology partnership

LSOP’s previous Managed IT Services Provider had unfortunately not met their needs or understood their business requirements, and so they went to market to look for a technology partner who could truly support them in leveraging their technology and protecting their data and systems.  

The Diamond IT team began supporting and monitoring LSOP’s day-to-day IT needs, with a dedicated Business Technology Manager working closely with their team to evaluate their needs and provide trusted advice. 

Engaging Diamond IT’s Managed IT Services offered peace of mind that the LSOP network was being proactively monitored and that reliable and timely support was available as needed. 

 

“We previously experienced challenges finding an IT partner that supported our needs. Diamond IT understood our business objectives and the current landscape of the Aged Care industry, and immediately resolved issues. Their proactive approach provides us with peace of mind that we’re protecting our systems and information.” – Michael Law, Finance Manager – Little Sisters of the Poor

 

In addition, Diamond IT’s Technology Optimisation Reports (included in Managed IT Services agreements) have provided the framework to discover further opportunities to protect and improve LSOP’s strategic technology roadmap. 

 

Quality Technology Outcomes 

 

“We need our technology systems to be reliable and secure to help us provide quality care. We trust Diamond IT’s expertise, understanding of our organisation’s needs, and responsive maintenance” – Michael Law, Finance Manager – Little Sisters of the Poor

 

Since partnering with Diamond IT, LSOP has benefited from: 

  • Updated Server Infrastructure. 
  • An improved data loss risk profile. 
  • Time saved on internal IT management, allowing staff to focus on their core business offering. 
  • Proactive Technology Optimisation Reports identifying areas for continuous improvement. 
  • Access to technology experts and a dedicated Business Technology Manager as required. 
  • An increased cyber security posture through continual monitoring, updates and Diamond IT’s Endpoint Detection and Response. 

Diamond IT looks forward to continuing to support Little Sisters of the Poor to succeed in the future. 

To find out more about how Little Sisters of the Poor support the elderly in need, head to: https://www.littlesistersofthepoor.org.au/  

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