1. We respect your privacy
1.1. Diamond IT respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Diamond IT will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Diamond IT may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Diamond IT may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Diamond IT, www.diamondit.com.au its customers or third parties.
5.4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Diamond IT is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. What constitutes a Data Breach and what will we do if we suspect a breach occurs?
A data breach happens when personal information is accessed or disclosed without authorisation or is lost. The Privacy Act 1988 covers our organisation, therefore we must (and will) notify affected individuals and the Office of Australian Information Commissioner (OAIC) when a data breach involving personal information is likely to result in serious harm.
Diamond IT has a Data Breach Response plan that is tested yearly and adheres to the requirements of the Notifiable Data Breach Scheme (2018) (NDBS). This plan aligns with the following process;
STEP 1: Contain the breach
STEP 2: Assess the risks associated with the breach
STEP 3: Consider breach notification
STEP 4: Review the incident and take action to prevent future breaches
This process aligns with the guidelines set out in the NDBS.
8. Access to your personal information
8.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com
8.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
9. Complaints about privacy
9.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 19Warabrook Boulevard, Warabrook NSW 2304. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
11. The Diamond IT website
11.1. When you come to our website (www.diamondit.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
11.3. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Diamond IT is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
How Diamond IT can support you
Diamond Internet and Networks (DNet) Mobile provides a reliable business mobile solution for your plans and devices, including high quality customer service and great coverage.
Our unparalleled support provides you with a convenient, fast and stress free way to manage your business mobile phones.
DNet Connect provides you with Internet and Private Network solutions from major carriers backed by Diamond IT’s expert guidance and personal service.
With deep capabilities in both networking and carrier services, Diamond IT designs communication solutions to best suit your needs, ensuring you stay connected.
Diamond Cloud (DCloud) Compute is a powerful and robust Infrastructure as a Service (IaaS) solution within an Enterprise level data centre facility, that is scalable to your business needs.
We take care of your IT infrastructure, providing you peace of mind and the ability to focus on your organisations core business.
Diamond Cloud (DCloud) Voice is a flexible unified communications solution that connects you to your customers from an IP desk phone, mobile device, PC or laptop from anywhere via the internet, whether you are in the office, at home or on the go.
This unique solution includes Diamond IT's Managed Services for Business Communications, providing you with complete peace of mind.