World-Class Support At Your Fingertips
The “Can Do” culture of our Diamond IT technical team is reflected in how we take IT problems seriously and don’t give up until an issue is resolved.
Our Managed IT Services customers have access to a technical support team who truly understands your technology environment and business objectives. They pride themselves on delivering quality, personalised and efficient support to help you, our customers, succeed.
Professional Reliable and Proactive
Boost your team’s productivity, efficiently resolve issues and proactively monitor your network with on-demand access to our Support Desk.
Supporting businesses across Australia, our leading Support Desk team is dedicated to assisting customers with networking, security, and infrastructure troubleshooting. Diamond IT are here to ensure a responsive, process-driven service. Our team has the capacity to respond to issues with a range of difficulties across numerous technologies, industry sectors and lines of business applications, to ensure you get the right answer and best solution, every time.
Our Diamond Management Systems (DMS) ticketing system allows our team to connect and resolve your technical issues quickly and effectively, regardless of where your team is working from.
What Our Customers Say
We cannot thank Diamond IT enough for their ongoing partnership with HSLS over the years. They really ‘rescued’ us when we needed it the most, and I know that our technology is in safe hands with their team. No question or concern is ever too small, and we value that whenever we need it, support is only a phone call away.
Diamond IT’s Managed IT Services and Diamond Cloud Voice have totally transformed the way we do business. We have been able to ensure our lines of communication with clients are reliable and of high quality, and that our data is secure and proactively monitored.
When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model.
Managed IT Services
Our core Managed IT Service Agreement (MSA Essentials) has been designed with inclusions that we consider essential to be performed on a regular basis in your business.
Our offering consists of essential components that work together to provide a mix of business and technology related outcomes.
Our customised Strategic Review process offers years of industry experience, technical know-how, and trend analysis. This is to ensure our customers are informed, aligned, and in the best position possible to make great business decisions for their technology environment.
An integral part of Diamond IT’s Managed IT Services offering, our Technology Optimisation process ensures the design and configuration of your IT infrastructure aligns with industry best practice, enhancing your security and stability.
Diamond Management Systems
Diamond Management Systems is a unique, world-class suite of technologies that enables us to maximise your technology environment, improves cyber security, and provides insights to support the rapid resolution of problems, reducing downtime and increasing stability for your team.
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