Modern Technologies To Protect Your Business

Unique to our Managed IT Service customers, our Diamond Management Systems (DMS) provide our team connection to your network in order to actively monitor its health, diagnose and resolve issues, maintain high cyber security processes and install software and security updates – all without interrupting your operations. DMS is comprised of three key technologies:

 

  
     
Automated Maintenance
& Monitoring 
Ticketing
System
Network
Documentation

 

Automated Maintenance and Monitoring

Diamond IT’s award-winning monitoring systems are comprehensive. Our proactive approach ensures the stability of your network by regularly identifying problems before they impact your business. This improves cyber security and stability, reduces downtime and increases your business’s productivity.

Our automated patch management software regularly applies the latest patches in a structured way, allowing us to block any patches that have been found to cause issues. This is all done without our technicians needing to touch your systems, reducing any chance of human error.

 

Ticketing System

Within the Diamond IT Customer Portal, our ticketing system provides a structured and direct line of communication between your business and our Support Desk. This ensures the detail of each technical issue is clearly captured and documented so we can efficiently identify the root cause and have the best chance to fix issues permanently.

Our management team use quality review systems that monitor required response times and resolution progress to ensure that your technical issues are always responded to quickly and resolved quickly.

 

Network Documentation

A comprehensive overview of our customers’ network is captured, documented and kept up to date in a secure environment, enabling us to provide consistent and seamless support.

Through establishing and maintaining this information, our team have a clear technical overview of each of our customers, aiding in the consistent and rapid resolution of problems which reduces downtime and increases stability for your team.

Managed IT Services

MSA Essentials

MSA Essentials

Our core Managed IT Service Agreement (MSA Essentials) has been designed with inclusions that we consider essential to be performed on a regular basis in your business.

Our offering consists of essential components that work together to provide a mix of business and technology related outcomes.

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Strategic Review

Strategic Review

Our customised Strategic Review process offers years of industry experience, technical know-how, and trend analysis. This is to ensure our customers are informed, aligned, and in the best position possible to make great business decisions for their technology environment.

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Technology Optimisation

Technology Optimisation

An integral part of Diamond IT’s Managed IT Services offering, our Technology Optimisation process ensures the design and configuration of your IT infrastructure aligns with industry best practice, enhancing your security and stability.

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Technical Support

Technical Support

Our professional and dedicated team of support desk analysts and technicians provide holistic technical support.

As another integral pillar of our MSA Essentials offering our technical support includes reliable, timely advice and incident resolution to help our customers succeed.

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