Trusted Advice Backed By Industry Expertise

An integral part of our MSA Essentials offering, our Business Technology Managers and Technical Experts work with your key stakeholders, via our Strategic Review process. This is a routine, collaborative conversation that ensures:

  • Technology Alignment – connecting technology design and investments to your key business drivers to drive better outcomes.
  • Strategic Approach – anticipating business events and technology milestones to plan for and forecast upcoming IT investments.
  • Industry Analysis – reviewing industry dynamics in your sector to ensure your technology resources are best equipped to meet the challenges.

 

What Our Customers Say

We received incredible support from Diamond IT’s CIOaaS. The expertise and guidance they provided enabled us to navigate operational challenges and build a strong strategic focus in IT at HVGS. The service was objective yet supportive providing that external perspective which helped us to strive for excellence.

Rebecca Butterworth, Principal - Hunter Valley Grammar School

The Diamond IT team took the time to understand our business needs and were able to provide a solution that allowed us to engage support for our business mobiles, cyber security training, and IT support all within the one provider. They are a true partnership to our business.

Nathan Fallowfield - Business Manger, RW Corkey & Co

We cannot thank Diamond IT enough for their ongoing partnership with HSLS over the years. They really ‘rescued’ us when we needed it the most, and I know that our technology is in safe hands with their team. No question or concern is ever too small, and we value that whenever we need it, support is only a phone call away.

Rhonda Scruton, Former CEO - Hunter Surf Life Saving

Managed IT Services

MSA Essentials

MSA Essentials

Our core Managed IT Service Agreement (MSA Essentials) has been designed with inclusions that we consider essential to be performed on a regular basis in your business.

Our offering consists of essential components that work together to provide a mix of business and technology related outcomes.

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Technology Optimisation

Technology Optimisation

An integral part of Diamond IT’s Managed IT Services offering, our Technology Optimisation process ensures the design and configuration of your IT infrastructure aligns with industry best practice, enhancing your security and stability.

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Technical Support

Technical Support

Our professional and dedicated team of support desk analysts and technicians provide holistic technical support.

As another integral pillar of our MSA Essentials offering our technical support includes reliable, timely advice and incident resolution to help our customers succeed.

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Diamond Management Systems

Diamond Management Systems

Diamond Management Systems is a unique, world-class suite of technologies that enables us to maximise your technology environment, improves cyber security, and provides insights to support the rapid resolution of problems, reducing downtime and increasing stability for your team.

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