Where do we support?
Our team, of over 50 staff across multiple locations, supports organisations with sites all over Australia and pride themselves on delivering an exceptional customer experience whilst consistently exceeding expectations and embracing the Diamond IT values:
We provide service and support on a daily basis to organisations all over Australia.
Contact UsWorld Class Support Nationwide
Our core regions are Newcastle and the Hunter Region, Central Coast and Sydney, where we have Diamond IT employees permanently available. Most of our customers have a head office in these areas including Sydney, Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, the Hunter Valley and the NSW Central Coast.
However we can and do, support customers with sites all over Australia on a daily basis. This includes major cities such as Melbourne, Perth, Brisbane as well as regional areas. Regardless of where a customer is we can support them using remote technologies which saves time and reduces cost. When an onsite visit is required outside of our core areas we will attend site directly or via our trusted partner network.
How do we support customers remotely?
We service customers between 4 metres to 4,000 kilometres away.
Wherever they may be, remote assistance proves to be a more efficient approach, with our service desk systems indicating that over 99% of support requests are successfully resolved in this way.
When an onsite technician is required, we will send a Diamond IT expert or a qualified professional from our national partner network. Rest assured our main goal to provide seamless support to our customers, ensuring that their needs are met.
Technical Support Contact Us TodaySolution Spotlight
MSA Essentials
Our core Managed IT Service Agreement (MSA Essentials) has been designed with inclusions that we consider essential to be performed on a regular basis in your business.
Our offering consists of essential components that work together to provide a mix of business and technology related outcomes.
Cyber Security and Data Protection
Today, more than ever, you need to secure your network to keep your operations going, keep your data safe and most importantly keep your customers' private information safe.
Business Intelligence and Data Warehousing
Today, new technologies are making it easier to access important information about your operations, performance and most importantly, your customers.
We can help you review your approach to KPIs and dashboards, and implement solutions that provide you with valuable insights that help you succeed.
We are Here to Help you Succeed...
Diamond IT is passionate about our customers and technology. What sets us apart is we align technology solutions to business goals to help you succeed.
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