Dynamics 365 CE / Microsoft CRM
Reduce costs through automation and improve your customer sales and service engagement with cutting edge technologies.
Diamond IT takes the time to get to know you and your business to ensure your solution helps you better serve your customers.
Contact Us TodayIt's worth investing in your customer relationships
Both research and commonsense show that customer retention is strongly linked to financial performance. Finding new customers is significantly more expensive than retaining your existing customers.
It’s important to provide your team with tools they need to ensure that you anticipate your customer’s needs. You also need systems that streamline and automate processes which reduces costs and creates a better customer experience.
Microsoft’s Dynamics 365 (D365) Customer Engagement (formally Microsoft CRM) solutions provide you with access to internationally recognised technologies. As part of Microsoft’s Business Applications Solutions Ecosystem they can be integrated to a wide range of commonly used applications.
D365 helps you manage customer information, communicate in a structured way and ultimately serve your customers better. With access to artificial intelligence technologies D365 can proactively alert you to events and issues as well as provide insights you may not uncover in traditional systems.
Artificial Intelligence takes CRM to another level
Traditional CRM functions like tracking customer information are still important, but today customers expect more and you need to provide the best possible experience.
Customer insights with built in Artificial Intelligence help you understand customer behaviour and sentiment so you can improve your service and increase retention.
Get StartedHow can Diamond IT help your business with Dynamics 365?
D365 CE is best used in a cloud environment, however Diamond IT has built a strong reputation of building great solutions in both the OnPrem and Cloud environments since 2015. We can also help you migrate your OnPrem environment to the cloud.
We can provide you with D365 solutions that help you improve:
- Sales
- Marketing
- Customer service and customer insights (with Artificial intelligence)
We can also help you integrate to other systems to provide a more streamlined end to end process, automating repetitive processes to provide stronger engagement with customers.
Why use Diamond IT?
Improving your customer’s sales and service experience requires attention to detail. You need a provider that takes the time to get to know you and your customer.
Diamond IT is well known for providing a more personal service. We get a deeper understanding of your needs resulting in a better experience for your staff and customers.
Contact Us TodayHow else can we help?
The business advantages of CRM systems can be wide spread across the organization. Diamond IT can help with improving related business functions and decision making.
Microsoft SharePoint Solutions
Give your team fingertip access to important documentation and streamline processes from a secure, structured platform accessible from virtually any device - designed, configured and supported by Diamond IT.
Business Software Selection and Appraisal
Technology can provide exciting benefits to an organisation, but it needs to be aligned with your business goals and strategy.
We can help guide you through a process of evaluating required functionality, selecting applications and reviewing your overall software environment.
Business Intelligence and Data Warehousing
Today, new technologies are making it easier to access important information about your operations, performance and most importantly, your customers.
We can help you review your approach to KPIs and dashboards, and implement solutions that provide you with valuable insights that help you succeed.
IT Strategy and Decision Making
Technology should enable you to reach your goals and provide you with the information to make great decisions.
We are Here to Help you Succeed...
Diamond is passionate about our customers and technology. What sets us apart is we align technology solutions to business goals.
Let's Talk Today