It's worth investing in your customer relationships

Both research and commonsense show that customer retention is strongly linked to financial performance. Finding new customers is significantly more expensive than retaining your existing customers.

It’s important to provide your team with tools they need to ensure that you anticipate your customer’s needs. You also need systems that streamline and automate processes which reduces costs and creates a better customer experience.

Microsoft’s Dynamics 365 (D365) Customer Engagement (formally Microsoft CRM) solutions provide you with access to internationally recognised technologies. As part of Microsoft’s Business Applications Solutions Ecosystem they can be integrated to a wide range of commonly used applications.

D365 helps you manage customer information, communicate in a structured way and ultimately serve your customers better. With access to artificial intelligence technologies D365 can proactively alert you to events and issues as well as provide insights you may not uncover in traditional systems.

How can Diamond IT help your business with Dynamics 365?

D365 CE is best used in a cloud environment, however Diamond IT has built a strong reputation of building great solutions in both the OnPrem and Cloud environments since 2015. We can also help you migrate your OnPrem environment to the cloud.

We can provide you with D365 solutions that help you improve:

• Sales
• Marketing
• Customer service and customer insights (with Artificial intelligence)

We can also help you integrate to other systems to provide a more streamlined end to end process, automating repetitive processes to provide stronger engagement with customers.