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Make it easy and secure for your team to communicate with customers

As organisations modernise their communications and adopt more flexible working models, voice remains a critical channel for maintaining strong customer relationships. DCloud Voice provides a managed business calling solution that removes the complexity of supporting voice platforms internally, while enabling reliable, professional communication across your organisation.

Delivered as a simple monthly service, DCloud Voice supports IP desk phones, softphones and mobile calling, and can be deployed using integrated calling within Microsoft Teams or a hosted PBX approach, depending on how your business operates.

Backed by Diamond IT’s Managed Services, we work closely with you to design and support a voice solution that meets your needs today and scales as your organisation evolves.

 

How does the DCloud Voice Solution work?

DCloud Voice simplifies the way organisations deliver and manage business calling by removing the need to design, host and support voice platforms internally. Instead of managing on‑site phone systems or complex configurations, DCloud Voice is delivered as a fully managed service backed by Diamond IT’s secure voice infrastructure.

Depending on your organisation’s requirements, DCloud Voice can be deployed using integrated calling within Microsoft Teams or a hosted PBX approach.

In both cases, Diamond IT is responsible for the design, configuration, monitoring and ongoing management of the voice solution, ensuring reliability and scalability as your business evolves.

Ongoing support is included through Diamond IT’s Managed Services, providing predictable monthly costs that scale up or down with your needs. As a Diamond IT Cloud customer, you also have access to our broader communications portfolio, including carrier services and Diamond Internet and Networks (DNet), enabling a cohesive and well‑supported communications environment.

Proven customer solutions

When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model. 

Matt Kearney, Partner - Commercial Collective

Both our team and customers are spread across the East Coast of Australia, so it was critical for us to not only enable our roaming workforce to effectively work from any location but to also ensure reliable lines of communication were available at all times to connect with our customers.  

We worked closely with the Diamond IT team to scope and implement the most effective solution to upgrade our telephony platform to the cloud.

Greg Burnitt, Managing Director - Monteath & Powys

Moving from our traditional desk phones to DCloud Voice has provided the JSA Group with the ultimate flexibility to keep in reliable contact with staff no matter whether they are working from another office, home or their car, and regardless of whether they are operating from their computer, their tablet or their mobile.  All staff can see each other’s presence and availability and can choose whether to video call, talk, IM Chat, conference call or simply leave a voice message.

Andrew Shakespeare - Director, JSA Group

What makes Diamond Cloud Voice a great choice

Improve your customer’s experience
  • Get customers to where they want to go without going through an operator or reception with auto-attendant, including self-service capability and general messaging.
  • We take care of the basics for you including call hold, forwarding or transferring, call park and more, to ensure a great customer experience.
  • We can upload customised content for your on-hold messages to make a lasting impression.
  • Integrate with 3rd party platforms such as Outlook and CRM to enable Click to Call or have customer information at your fingertips.

 

Enhance staff and customer collaboration
  • Provide your staff with a scalable unified communications solution.
  • Save time through seeing the status of your colleagues before trying to connect.
  • Collaborate through conferencing features, limited only by the number of SIP channels available or via web-based conferencing, up to 1000 users.
  • Allow staff to communicate via instant messaging without having to reply on 3rd party internet messaging systems or give out personal phone numbers.

 

Improve staff productivity and efficiency 

  • Manage and access your voicemail effectively and efficiently including message forwarding and selective conversation recording. You can automatically forward calls from an office voicemail as sound files to email.
  • Enable staff to work anywhere with a softphone client and/or mobile application.
  • Monitor and report on incoming calls, outgoing calls, monitor line use and call frequency with predetermined reports available on request.
  • Ongoing support and configuration by Diamond IT’s service desk helps you save time.

 

Your choice of IP desk phone, softphone client or smartphone application
  • Choose from a selection of stylish and feature rich handsets for an IP desk phone solution.
  • Enable staff to work anywhere with a softphone client with a headset that can work as a full desk phone replacement.
  • Install a smartphone app to answer calls to your office from your mobile device and transfer to colleagues without having to call another number.
  • All options include a range of unified communications features including presence, chat, conferencing and more…

 

Peace of mind and security with bundled Diamond IT’s Managed Services Support
  • Access to Diamond IT’s service desk.
  • Ongoing firmware upgrades.
  • General remote configuration changes.
  • Faulty hardware replacement.
  • And more, all included with your DCloud Voice solution….