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Make it easy and secure for your team to communicate with customers

Powered by an Enterprise level voice server and connected to Diamond IT’s secure voice infrastructure, our innovative and reliable DCloud Voice solution scales with your business, ensuring you have the technology you need, exactly when you need it.

A simple monthly rate gives you access to Diamond IT’s cloud based server, your choice of IP desk phone, softphone client or mobile application and a range of features to meet your communication needs, all bundled with Diamond IT’s award winning Managed Services.

We work closely with you to design and develop custom solutions, from a range of business communications features, that suit your needs and keep your customer relationships strong.

 

How does the DCloud Voice Solution work?

DCloud Voice replaces the need to have PBX (voice server) hardware on your site, reducing capital expenditure and operating issues.

This high availability and secure environment allows us to ensure downtime is minimised, giving you peace of mind that the lines of communication with your customers remain open.

Diagram: DCloud Voice Solution

 

Your support needs are also taken care of with our business communications Managed Services bundled into your DCloud Voice solution. You will have access to great support at a predictable monthly cost that scales, up or down, with your requirements.

As a Diamond IT Cloud customer, you also have access to our range of communications services such as Business Mobiles and Carrier Service Solutions Support and our Diamond Internet and Networks (DNet) solution.

Proven customer solutions

When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model. 

Matt Kearney, Partner - Commercial Collective

Both our team and customers are spread across the East Coast of Australia, so it was critical for us to not only enable our roaming workforce to effectively work from any location but to also ensure reliable lines of communication were available at all times to connect with our customers.  

We worked closely with the Diamond IT team to scope and implement the most effective solution to upgrade our telephony platform to the cloud.

Greg Burnitt, Managing Director - Monteath & Powys

DCloud Voice has been a key factor of our Business Continuity and Risk Management Plan at the JSA Group as we successfully navigate the COVID-19 lockdown.  The seamless ability to route calls remotely to our home-based team has been vital in maintaining service delivery standards to our clients at such a critical time.

Andrew Shakespeare - Director, JSA Group

What makes Diamond Cloud Voice a great choice

Improve your customer’s experience
  • Get customers to where they want to go without going through an operator or reception with auto-attendant, including self-service capability and general messaging.
  • We take care of the basics for you including call hold, forwarding or transferring, call park and more, to ensure a great customer experience.
  • We can upload customised content for your on-hold messages to make a lasting impression.
  • Integrate with 3rd party platforms such as Outlook and CRM to enable Click to Call or have customer information at your fingertips.

Enhance staff and customer collaboration
  • Provide your staff with a scalable unified communications solution.
  • Save time through seeing the status of your colleagues before trying to connect.
  • Collaborate through conferencing features, limited only by the number of SIP channels available or via web-based conferencing, up to 1000 users.
  • Allow staff to communicate via instant messaging without having to reply on 3rd party internet messaging systems or give out personal phone numbers.

Improve staff productivity and efficiency 

  • Manage and access your voicemail effectively and efficiently including message forwarding and selective conversation recording. You can automatically forward calls from an office voicemail as sound files to email.
  • Enable staff to work anywhere with a softphone client and/or mobile application.
  • Monitor and report on incoming calls, outgoing calls, monitor line use and call frequency with predetermined reports available on request.
  • Ongoing support and configuration by Diamond IT’s service desk helps you save time.

Your choice of IP desk phone, softphone client or smartphone application
  • Choose from a selection of stylish and feature rich handsets for an IP desk phone solution.
  • Enable staff to work anywhere with a softphone client with a headset that can work as a full desk phone replacement.
  • Install a smartphone app to answer calls to your office from your mobile device and transfer to colleagues without having to call another number.
  • All options include a range of unified communications features including presence, chat, conferencing and more…

Peace of mind and security with bundled Diamond IT’s Managed Services Support
  • Access to Diamond IT’s service desk.
  • Ongoing firmware upgrades.
  • General remote configuration changes.
  • Faulty hardware replacement.
  • And more, all included with your DCloud Voice solution….

 

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