Make it easy and secure for your team to communicate with customers
Powered by an Enterprise level voice server and connected to Diamond IT’s secure voice infrastructure, our innovative and reliable DCloud Voice solution scales with your business, ensuring you have the technology you need, exactly when you need it.
A simple monthly rate gives you access to Diamond IT’s cloud based server, your choice of IP desk phone, softphone client or mobile application and a range of features to meet your communication needs, all bundled with Diamond IT’s award winning Managed Services.
We work closely with you to design and develop custom solutions, from a range of business communications features, that suit your needs and keep your customer relationships strong.
How does the DCloud Voice Solution work?
DCloud Voice replaces the need to have PBX (voice server) hardware on your site, reducing capital expenditure and operating issues.
This high availability and secure environment allows us to ensure downtime is minimised, giving you peace of mind that the lines of communication with your customers remain open.
Diagram: DCloud Voice Solution
Your support needs are also taken care of with our business communications Managed Services bundled into your DCloud Voice solution. You will have access to great support at a predictable monthly cost that scales, up or down, with your requirements.
As a Diamond IT Cloud customer, you also have access to our range of communications services such as Business Mobiles and Carrier Service Solutions Support and our Diamond Internet and Networks (DNet) solution.
Proven customer solutions
When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model.
Both our team and customers are spread across the East Coast of Australia, so it was critical for us to not only enable our roaming workforce to effectively work from any location but to also ensure reliable lines of communication were available at all times to connect with our customers.
We worked closely with the Diamond IT team to scope and implement the most effective solution to upgrade our telephony platform to the cloud.
Moving from our traditional desk phones to DCloud Voice has provided the JSA Group with the ultimate flexibility to keep in reliable contact with staff no matter whether they are working from another office, home or their car, and regardless of whether they are operating from their computer, their tablet or their mobile. All staff can see each other’s presence and availability and can choose whether to video call, talk, IM Chat, conference call or simply leave a voice message.
What makes Diamond Cloud Voice a great choice
Improve your customer’s experience
Enhance staff and customer collaboration
Improve staff productivity and efficiency
Your choice of IP desk phone, softphone client or smartphone application
Peace of mind and security with bundled Diamond IT’s Managed Services Support
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