Webinar | Microsoft Copilot Cowork: Getting Real Value from AI at Work

Where are you on your AI journey? Most businesses are further along than they think. Discover what’s possible, and how to unlock genuine value from AI without the security risks or bill shock.

We’ll discuss real-world scenarios, the wins and the watch-outs, where to start and how to get there safely and cost-effectively.

📅 Wednesday 14 October · 11:00 AM – 12:00 PM (AEDT)

Every business is already on the AI journey. The question is how well...

AI has quietly arrived in most workplaces. In fact, 69% of Australian organisations already use AI agents, but only 22% have the governance to manage them. The opportunity now is to close that gap and get genuine value from AI, safely and without the bill shock.

This webinar brings together experts from across the AI ecosystem to show you what’s genuinely possible, and how to take your next step with confidence.

✓ Why agentic AI matters now: Robert Buck, Managing Director, Diamond IT, opens with why agentic AI matters for Australian businesses today and the shift from “AI that assists” to “AI that does the work”, sharing real-world perspective from using these tools across our own business.

✓ Adopting it safely: Gavin Hall, Business Technology Consultant, Diamond IT, explores how to put the right guardrails around AI. Covering data governance, oversharing risk, security and cost control, he’ll show why a well-prepared, well-governed environment is essential to getting real value from AI.

✓ What’s possible: James Xuereb, Copilot Specialist, Dicker Data, explores how organisations can progress from AI-assisted productivity to intelligent agents and advanced AI. Through practical examples and real-world scenarios, he’ll show where Microsoft 365 Copilot, Agents and Cowork fit, and which tools deliver the greatest value for different business needs.

Whether your team is just getting started or already exploring what’s next, you’ll leave knowing what AI can really do for you, where to begin, and most importantly, how to get real value from AI safely and cost-effectively.

Meet Your Presenters

James Xuereb Dicker Data

James Xuereb – Copilot Partner Sales Specialist | Microsoft Cloud at Dicker Data

James is passionate about bringing Microsoft Copilot into reality for organisations, working with partners across ANZ. He combines evangelism, enablement and strategic guidance to help partners deliver AI-powered outcomes at scale.

A champion of practical AI solutions, he provides thought leadership on why embracing AI is critical to the future success of businesses. With a background in automation, security and governance, James helps organisations unlock Microsoft’s AI stack and transform the way they work.

Robert Buck – Founder and Managing Director, Diamond IT

Robert works with organisations to understand and manage cyber risk in the context of their broader business operations. He brings a practical, business-led perspective on how cyber risk develops over time, and where assumptions, gaps and everyday decisions can create unintended exposure.

As founder of Diamond IT, Robert has spent decades working alongside organisations to navigate the intersection of technology, risk and business performance. His focus is on helping leaders gain clarity on their risk landscape and make informed decisions with confidence.

Gavin Hall – Business Technology Consultant, Diamond IT

Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP), Prince2 Practitioner & Foundation, MBA (UNE).

Gavin has over 10 years’ experience helping organisations enable “Transformational Change” that encompasses people, process and technology. His key delivery achievements include projects comprising: Implementing credit policy changes; Implementing Campaign Management Tool; IT Infrastructure and Integration; Data Migration; Customer Relationship and Customer Communications Management Transformation; Regulatory Business and IT Change – spanning a wide range of industries.

What Our Customers Have Said

Diamond IT’s Cyber Security Awareness Training keeps cyber security front of mind for our employees and demonstrates how serious we are as a firm in preventing cyber attacks and protecting our clients’ data.

Melissa Burrows - Operations Manager, Turnbull Hill Lawyers

We previously had some challenges finding an IT partner that suited our needs. Diamond IT understood our needs and immediately resolved issues. Their proactive approach provides us with peace of mind that we’re protecting our systems and information.

Michael Law, Finance Manager - Little Sisters of the Poor

Continual improvement is something Castle values highly, both in our approach to information security and in the way we deliver services to our community. Engaging with a partner, like Diamond IT, who could help navigate the complexities of the evolving risk controls made us confident that the commencement of our journey of the RFFR through readiness and planning, was in expert hands.

Linda Martin - Manager of Governance, Risk & Ethics, Castle

Samaritans worked with Diamond IT to build a new Intranet System for hundreds of staff across 5 geographical regions. The customer service from the software development team was excellent and any issues were responded to promptly.

Elizabeth Baker, Communication Manager - Samaritans Foundation

Partnering with Diamond IT helped build confidence and capacity within our internal IT to ensure that such a critical technology investment was a success. With the help of their strategic consultation skills, the project went from ‘how are we going to do this?’ to ‘we can do this’ in a matter of months.

We are excited to see the changes in service delivery to better support our community – all driven by technology”

Jack Hanson, Corporate Services Executive - Hunter Primary Care

We cannot thank Diamond IT enough for their ongoing partnership with HSLS over the years. They really ‘rescued’ us when we needed it the most, and I know that our technology is in safe hands with their team. No question or concern is ever too small, and we value that whenever we need it, support is only a phone call away.

Rhonda Scruton, Former CEO - Hunter Surf Life Saving

We value that Diamond IT is only a phone call away should we ever need them. Our partnership has allowed me to focus on supporting our community of volunteers and our core business offering. Our staff have been empowered to log any technology support requests they may have through their self-service ticketing system.